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Frequently Asked Questions
Find quick answers to common questions regarding ordering, sizing, materials, and returns.
We use Courier Guy for delivery, which takes 3–4 working days. Locker deliveries also take 4–5 working days to reach the selected locker.
Please note that once your parcel is handed over to the courier, delivery is no longer in our control. We will not be held responsible if you have inputted incorrect delivery details — please always double-check your information.
Please use your correct postal code to ensure fast delivery and the safety of your package.
We offer exchanges on your order. Items must be unused and in their original condition and packaging.
No refunds are available. Shipping and courier charges are non-refundable, and customers are responsible for return courier costs.
Keep your jewellery away from perfume, lotion, water, sweat, chemicals, and cleaners. Store in a dry place and handle with care.